PK 5a\_rels/PK 5a\ docProps/PK 5a\ppt/PK 5a\ ppt/_rels/PK 5a\ ppt/charts/PK 5a\ppt/charts/_rels/PK 5a\ppt/embeddings/PK 5a\ ppt/media/PK 5a\ppt/slideLayouts/PK 5a\ppt/slideLayouts/_rels/PK 5a\ppt/slideMasters/PK 5a\ppt/slideMasters/_rels/PK 5a\ ppt/slides/PK 5a\ppt/slides/_rels/PK 5a\ ppt/theme/PK 5a\ppt/notesMasters/PK 5a\ppt/notesMasters/_rels/PK 5a\ppt/notesSlides/PK 5a\ppt/notesSlides/_rels/PK 5a\W?[Content_Types].xml PK 5a\]] _rels/.rels PK 5a\ZdocProps/app.xml 0 0 Microsoft Office PowerPoint On-screen Show (16:9) 0 7 7 0 0 false Fonts Used 2 Theme 1 Slide Titles 7 Arial Calibri Office Theme Slide 1Slide 2Slide 3Slide 4Slide 5Slide 6Slide 7 PptxGenJS false false false 16.0000 PK 5a\CPPdocProps/core.xml EAW Module 6 — Client Relations, Cross-Cultural, Digital, Reputation & Certificate PptxGenJS Presentation Empowering African Women Empowering African Women 1 2026-03-01T06:46:07Z 2026-03-01T06:46:07Z PK 5a\&.ppt/_rels/presentation.xml.rels PK 5a\Oݨ ppt/theme/theme1.xmlPK 5a\;@y y ppt/presentation.xml PK 5a\Xppt/presProps.xml PK 5a\ppt/tableStyles.xml PK 5a\D >00ppt/viewProps.xml PK 5a\H7t!ppt/slideLayouts/slideLayout1.xml PK 5a\ђ77,ppt/slideLayouts/_rels/slideLayout1.xml.rels PK 5a\VXppt/slides/slide1.xml MODULES 6–10 OF 10Modules 6–10: Advanced Professional EtiquetteClient relations · Cross-cultural skills · Digital professionalism · Reputation building · CertificationEmpowering African Women · EAW · empoweringafricanwomen.org6PK 5a\3 ppt/slides/_rels/slide1.xml.rels PK 5a\.ppt/notesSlides/notesSlide1.xml 1PK 5a\:A*ppt/notesSlides/_rels/notesSlide1.xml.rels PK 5a\\X.X.ppt/slides/slide2.xml Module 6: Client Relations ExcellenceModule 6: Client Relations, Cross-Cultural, Digital, Reputation & Certificate · EAW Building Client TrustAlways deliver what you promise — or communicate earlyExceed expectations with small gestures of careRespond to queries within 24 hours maximumRemember names, details, and personal context Managing Difficult ClientsListen fully before offering solutionsNever argue — acknowledge, then redirectDocument all commitments in writingEscalate gracefully when neededPK 5a\2- ppt/slides/_rels/slide2.xml.rels PK 5a\ppt/notesSlides/notesSlide2.xml 2PK 5a\xշ*ppt/notesSlides/_rels/notesSlide2.xml.rels PK 5a\66ppt/slides/slide3.xml Module 7: Cross-Cultural Business EtiquetteModule 6: Client Relations, Cross-Cultural, Digital, Reputation & Certificate · EAW 🌍Know Before You GoResearch business customs before meeting international clients. Greetings, titles, and gift-giving vary enormously. 🤝Adapt, Don't AssumeNever assume your local norms apply globally. Ask questions, observe before acting, and show cultural curiosity. 🗣️Language SensitivityAvoid slang, idioms, and humour in cross-cultural settings. Speak slowly and clearly to non-native English speakers.PK 5a\W/ ppt/slides/_rels/slide3.xml.rels PK 5a\K |Őppt/notesSlides/notesSlide3.xml 3PK 5a\9 Y*ppt/notesSlides/_rels/notesSlide3.xml.rels PK 5a\!B.B.ppt/slides/slide4.xml Module 8: Digital ProfessionalismModule 6: Client Relations, Cross-Cultural, Digital, Reputation & Certificate · EAW LinkedIn Best PracticeProfessional headshot — not a selfieHeadline should describe value, not job titleEngage with comments before creating postsEndorse others generously — it comes back Virtual Meeting MasteryTest tech 10 minutes before every callCamera on unless impossibleDress from head to waist — cameras surprise youLog in 2 minutes early to show respectPK 5a\` ppt/slides/_rels/slide4.xml.rels PK 5a\vsppt/notesSlides/notesSlide4.xml 4PK 5a\J *ppt/notesSlides/_rels/notesSlide4.xml.rels PK 5a\k6aa,,ppt/slides/slide5.xml Module 9: Building Your Professional ReputationModule 6: Client Relations, Cross-Cultural, Digital, Reputation & Certificate · EAW The Reputation FormulaReputation = (What you do) + (How you do it) + (What people say when you leave the room)Consistency over time is the only real strategyYour reputation is being built in every interaction Reputation RecoveryAcknowledge mistakes quickly and directlyAvoid explaining — apologise and improveReputation takes years to build, seconds to damageAsk a mentor for honest feedback regularlyPK 5a\5 ppt/slides/_rels/slide5.xml.rels PK 5a\W8ppt/notesSlides/notesSlide5.xml 5PK 5a\Qe*ppt/notesSlides/_rels/notesSlide5.xml.rels PK 5a\jR))ppt/slides/slide6.xml Module 10: Final Assessment & Premium CertificateModule 6: Client Relations, Cross-Cultural, Digital, Reputation & Certificate · EAW 🎓Certificate of CompletionSocial & Business Etiquette for Professionals— EAW Empowering African Women —Take the EAW Final Assessment — 10 questions covering all 9 modulesScore 70% or above to earn your Premium CertificateCertificate signed by Prof. Ogechi Adeola and Oluchi ArinzeAdd to your 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